For purchases made through www.dreep.in
This policy explains the conditions and process for returns, refunds, exchanges and cancellations for purchases made through DREEP.
1. Return Window
Eligible products may be returned when a return request is submitted within 7 calendar days from the date of delivery.
Requests received after the applicable return window may not be accepted, except where required under applicable law.
2. Conditions for Accepting a Return
To qualify for a return, the product must:
- Be unused, unworn and unwashed.
- Be free from stains, perfume, deodorant, makeup, odour or customer-caused damage.
- Have all original tags, labels and packaging intact.
- Be accompanied by the invoice or other proof of purchase.
- Not have been altered, repaired or customised.
- Be in a condition suitable for resale.
Returned products are subject to quality inspection. DREEP may reject a return that does not satisfy the above conditions, subject always to rights available to the customer under applicable law.
3. Non-Returnable Products
Unless the product delivered is damaged, defective, incorrect or otherwise required to be accepted under applicable law, returns or exchanges may not be accepted for:
- Products clearly marked "Final Sale" or "Non-Returnable".
- Products purchased during specified clearance or special-sale campaigns where the restriction was clearly disclosed before purchase.
- Innerwear, lingerie, swimwear or other hygiene-sensitive products.
- Customised or personalised products.
- Products damaged through misuse, improper washing or customer handling.
- Products returned without original tags or required packaging.
- Free gifts or promotional items.
4. Damaged, Defective, Incomplete or Incorrect Products
Please inspect your order when it is delivered.
If you receive a damaged, defective, incomplete or incorrect product, please report the issue to support@dreep.in within 48 hours of delivery so that we can investigate promptly. This reporting period does not limit any rights or remedies available to you under applicable law.
Please provide:
- Order number and product name.
- A clear description of the issue.
- Clear photographs of the product, packaging and shipping label.
- An unpacking video, where available.
After verification, DREEP may arrange a replacement, exchange, return or refund depending on the circumstances and product availability.
Where DREEP accepts that the issue is attributable to DREEP, return shipping will be borne by DREEP.
Where reverse-pickup service is available, DREEP or its logistics partner will arrange the pickup at no charge to the customer.
Where reverse pickup is unavailable, DREEP will provide appropriate self-shipping instructions. Reasonable standard return-shipping costs approved by DREEP for a confirmed damaged, defective, incomplete or incorrect product will be borne or reimbursed by DREEP.
5. How to Request a Return
To request a return:
- Email support@dreep.in within the applicable return period.
- Mention your order number and the product you wish to return.
- Explain the reason for the return.
- Attach photographs where the item is damaged, defective, incomplete or incorrect.
- Wait for confirmation and return instructions from the DREEP support team.
A return is not considered approved merely because a request has been submitted.
Return requests are ordinarily reviewed within 2 business days.
Do not send any product to DREEP until you have received return approval and return instructions.
6. Return Pickup and Return-Shipping Costs
Damaged, Defective, Incomplete or Incorrect Product
Where DREEP confirms that the product received was damaged, defective, incomplete or incorrect, DREEP will bear the applicable return-shipping cost. Where reverse-pickup service is available, DREEP or its logistics partner will arrange pickup at no charge to the customer.
Approved Size Exchange
Where a size exchange is approved and reverse-pickup service is available at the customer's location, DREEP will arrange the reverse pickup free of charge.
If reverse-pickup service is unavailable for a size exchange, the customer may be required to self-ship the product using the return instructions provided by DREEP. In such a case, the self-shipping cost for the size exchange will be borne by the customer unless DREEP expressly confirms otherwise.
Other Customer-Initiated Returns
For other approved customer-initiated returns, including a change of preference where the product itself is not damaged, defective or incorrect, the customer will be responsible for the cost of returning the product to DREEP.
Where required, DREEP will provide the approved return address and shipping instructions.
7. Quality Inspection
All returned products are inspected after receipt.
A refund or exchange will be processed only after the returned product passes the applicable quality inspection.
DREEP may reject a return where:
- The product has been used, worn or washed.
- Tags have been removed.
- The product was damaged after delivery.
- The returned item differs from the item originally supplied.
- Parts, accessories or required packaging are missing.
- The product otherwise fails to satisfy the conditions of this policy.
Where a customer-initiated return is rejected after inspection, the product may be sent back to the customer, subject to applicable shipping charges.
8. Refunds for Prepaid Orders
Once an approved returned product passes quality inspection, the refund will ordinarily be initiated within 5–7 business days to the original payment method.
After DREEP initiates the refund, the time taken for the amount to reflect in the customer's account will depend on the customer's bank, card issuer, UPI provider or payment gateway.
9. Refunds for Cash-on-Delivery Orders
Where Cash on Delivery is available and has been used, an approved refund may be processed to the UPI ID or bank account provided by the customer.
Customers are responsible for providing accurate refund details.
COD refunds will ordinarily be initiated within 3–7 business days after the returned product passes quality inspection.
10. Original Shipping and Other Charges
Original shipping, handling, COD or convenience charges are generally non-refundable for customer-initiated returns.
Such charges may be refunded where:
- DREEP cancels the complete order.
- An incorrect product was delivered.
- The product was confirmed damaged or defective on arrival.
- Refund of such charges is otherwise required under applicable law.
11. Exchanges
DREEP may allow an exchange for a different size of the same product, subject to:
- The exchange request being submitted within 48 hours of delivery.
- The product satisfying the return-condition requirements of this policy.
- The requested replacement size being available.
Where reverse-pickup service is available for an approved size exchange, DREEP will arrange the reverse pickup at no charge to the customer.
DREEP does not ordinarily offer direct exchanges for a different product, design or colour.
Where another product, design or colour is required, the customer should return the eligible item in accordance with this policy and place a new order.
If the requested replacement size is unavailable, DREEP may offer a refund or another resolution as applicable.
12. Multi-Buy Offers, Returns & Refund Adjustments
Summary: The additional discount is based on the number of eligible products ultimately retained. If part of the order is returned and the remaining products qualify for a lower discount tier, the discount will be recalculated and the refund adjusted accordingly. DREEP-caused damaged, defective or incorrect-product cases are handled separately — see Section 12.6.
DREEP may occasionally offer additional discounts when customers purchase multiple eligible products within the same order.
For example:
- Buy any 2 eligible products → Additional 5% discount
- Buy any 3 or more eligible products → Additional 10% discount
The discount is based on the number of eligible products ultimately purchased and retained by the customer.
12.1 Partial Returns
Products purchased under a multi-buy offer may be returned in accordance with this Return & Exchange Policy.
Where a customer makes a partial return and the number of eligible products retained no longer qualifies for the original multi-buy discount, the discount applicable to the retained products will be recalculated.
The refund will then be determined using the revised payable value of the products retained.
This ensures that customers retaining the same number of eligible products receive the same applicable promotional benefit.
12.2 Applicable Discount After a Return
Unless the specific offer states otherwise:
- 1 eligible product retained: No multi-buy discount.
- 2 eligible products retained: Additional 5% discount.
- 3 or more eligible products retained: Additional 10% discount.
If a partial return moves the order from one discount level to another, the retained products will be recalculated using the discount for which the revised order continues to qualify.
Any resulting difference will be adjusted against the refund.
12.3 Refund Calculation Example
Assume a customer purchases three eligible products:
- Product A: ₹1,000
- Product B: ₹1,000
- Product C: ₹1,000
Total eligible product value = ₹3,000
The order qualifies for an additional 10% discount of ₹300.
Amount paid = ₹2,700
Example A — One Product Returned
The customer returns Product C and retains Products A and B.
The revised order now qualifies for the 5% multi-buy discount.
Value of retained products = ₹2,000
Applicable 5% discount = ₹100
Revised payable value = ₹1,900
Amount originally paid = ₹2,700
Refund = ₹2,700 − ₹1,900 = ₹800
The refund is ₹800 rather than ₹900 because the two retained products qualify for a 5% discount rather than the original 10% discount.
Example B — Two Products Returned
The customer retains only one product.
One product does not qualify for the multi-buy discount.
Value of retained product = ₹1,000
Applicable multi-buy discount = Nil
Revised payable value = ₹1,000
Amount originally paid = ₹2,700
Refund = ₹2,700 − ₹1,000 = ₹1,700
Example C — All Three Products Returned
If all three products are returned and accepted under this policy, no products remain against which the multi-buy discount needs to be recalculated.
Amount originally paid = ₹2,700
Refund = ₹2,700, subject to any other applicable conditions or deductions under this Return & Exchange Policy.
12.4 Refund Formula
For a partial return under a multi-buy offer:
Refund Amount = Amount originally paid for the eligible products − Revised payable value of the eligible products retained
The revised payable value is calculated after applying the multi-buy discount, if any, for which the retained products continue to qualify.
12.5 Exchanges Under Multi-Buy Offers
Where an eligible product is exchanged for another eligible product and the number of qualifying products remains unchanged, the original multi-buy discount will normally continue to apply.
If an exchange causes:
- A reduction in the number of eligible products.
- A change in product value.
- Replacement with a product that is not eligible for the offer.
- Any other change affecting offer eligibility.
The multi-buy discount and any amount payable or refundable may be recalculated based on the revised order.
Any applicable price difference between products may also be payable by or refundable to the customer.
12.6 Wrong, Damaged or Defective Products Under Multi-Buy Offers
The multi-buy adjustment described above is intended primarily for customer-initiated partial returns.
Where DREEP accepts that a product must be returned or replaced because it was incorrect, damaged, defective or incomplete due to an issue attributable to DREEP, DREEP will not reduce the customer's multi-buy benefit merely because the affected product needs to be replaced or returned.
Such cases will be handled separately in accordance with this policy and applicable law.
12.7 Other Discounts and Promotions
Unless specifically stated otherwise, multi-buy discounts apply only to products identified as eligible for the relevant offer.
Where another promotional code, coupon, store credit or special offer has also been applied, any refund will be calculated based on:
- The amount actually paid.
- The products retained.
- The terms of the other applicable promotion.
- The applicable multi-buy adjustment.
Discounts are not separately redeemable for cash.
12.8 Refund Processing for Multi-Buy Orders
Once an eligible return has been received, inspected and approved, the refund will be calculated after considering:
- Products returned.
- Products retained.
- The multi-buy discount for which the retained products continue to qualify.
- Other applicable promotional adjustments.
- Any other deductions permitted under this policy.
The approved refund will then be processed using the applicable refund method and timeline described in this policy.
12.9 Fair Use of Multi-Buy Offers
Multi-buy offers are designed to provide additional savings to customers who purchase and retain multiple eligible products.
The promotional discount applicable to an order is therefore based on the final number of eligible products retained, rather than merely the number originally added to the order at checkout.
DREEP may recalculate the promotional discount when products forming part of a qualifying promotional purchase are subsequently returned.
13. Customer Order Cancellations
An order may be cancelled before it has been packed or dispatched by contacting support@dreep.in.
Cancellation cannot be guaranteed once processing has begun and an order cannot ordinarily be cancelled after dispatch.
Orders placed during certain flash sales, clearance sales or special campaigns may be non-cancellable where this restriction was clearly disclosed before purchase.
For an approved cancellation of a prepaid order, the refund will ordinarily be initiated within 24–48 hours.
14. Cancellation by DREEP
DREEP may cancel an order due to reasons including:
- Product unavailability.
- Quality-control concerns.
- Incorrect pricing or product information.
- Payment failure.
- Suspected fraud.
- Incomplete customer information.
- Delivery restrictions.
- Events beyond DREEP's reasonable control.
Where DREEP cancels a prepaid order, the amount received for the cancelled item will be refunded.
15. Statutory Consumer Rights
Nothing in this policy is intended to restrict or exclude any right or remedy mandatorily available to a consumer under applicable law.
Where any provision of this policy conflicts with a right that cannot legally be excluded or limited, the applicable law will prevail.
16. Customer Support
Returns & Refunds
Email: support@dreep.in
Business: DREEP
Address: F Residencies, Balewadi, Pune, Maharashtra 411045, India
Support hours: Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.
Please include your order number in all order-related communications.
