Return & Exchange

Version: 31 October 2026 · Effective from: 31 October 2026

For purchases made through www.dreep.in

This policy explains the conditions and process for returns, refunds, exchanges and cancellations for purchases made through DREEP.

1. Which Rules Apply to Your Order

Different rules apply depending on what you bought and which offer you used:

Standard orders (no DREEP Rewards discount): Sections 2 to 12 apply. Returns and size exchanges are available within 7 days of delivery, provided you notify DREEP by email within 48 hours of delivery with photographs showing the product and its tags.
Orders with a DREEP Rewards (value-based) discount: Section 13 applies. These orders have a 48-hour window for both exchanges and returns, and returns are accepted only for a valid reason.
Black Beaded Tank Tops (ribbed cotton): not eligible for return or refund. A size exchange is allowed only if the required size is available, as set out in Section 4.1.
New-customer 10% offer: see Section 14 for how the extra 10% is treated in a refund.

2. Return and Exchange Window

Eligible products may be returned or exchanged within 7 calendar days from the date of delivery, provided that:

You notify DREEP by email at support@dreep.in within 48 hours of delivery, for both returns and exchanges.
Your email includes your order number, the product, the reason, and clear photographs of the product showing the original tags still attached.
The product is handed over for pickup, or sent back as instructed by DREEP, within 7 days of delivery.

Requests notified after 48 hours of delivery, or products not handed over within 7 days of delivery, may not be accepted, except where required under applicable law.

3. Conditions for Accepting a Return

To qualify for a return, the product must:

Be unused, unworn and unwashed.
Be free from stains, perfume, deodorant, makeup, odour or customer-caused damage.
Have all original tags, labels and packaging intact.
Be accompanied by the invoice or other proof of purchase.
Not have been altered, repaired or customised.
Be in a condition suitable for resale.

Returned products are subject to quality inspection. DREEP may reject a return that does not satisfy the above conditions, subject always to rights available to the customer under applicable law.

4. Non-Returnable Products

Unless the product delivered is damaged, defective, incorrect or otherwise required to be accepted under applicable law, returns or exchanges may not be accepted for:

Products clearly marked "Final Sale" or "Non-Returnable".
Products purchased during specified clearance or special-sale campaigns where the restriction was clearly disclosed before purchase.
Innerwear, lingerie, swimwear or other hygiene-sensitive products.
Customised or personalised products.
Products damaged through misuse, improper washing or customer handling.
Products returned without original tags or required packaging.
Free gifts or promotional items.
The 13 Black Beaded Tank Tops listed in Section 4.1 (size exchange only, as set out there).

4.1 Black Beaded Tank Tops (Ribbed Cotton)

The following 13 handmade Black Beaded Tank Tops are marked "Not Returnable" on their product pages: Coconut Tree – Black Beaded Tank Top, Blue Whale – Black Beaded Tank Top, Red Heart – Black Beaded Tank Top, Sunflower – Black Beaded Tank Top, Strawberry – Black Beaded Tank Top, Lemon – Black Beaded Tank Top, Glass & Straw – Black Beaded Tank Top, Mushroom – Black Beaded Tank Top, Evil Eye – Black Beaded Tank Top, Pink Stork – Black Beaded Tank Top, Pink Bow – Black Beaded Tank Top, Mini Red Car – Black Beaded Tank Top, Red Chilly – Black Beaded Tank Top.

Returns and refunds: not available.
Size exchange: allowed only if the required size is available. The exchange must be notified by email within 48 hours of delivery with photographs showing the product and its tags, and the product must be unused, unwashed and have all original tags attached.
If the required size is not available: the exchange cannot be completed and no return or refund is available.
Damaged, defective or incorrect product: handled under Section 5, as required by applicable law.

5. Damaged, Defective, Incomplete or Incorrect Products

Please inspect your order when it is delivered.

If you receive a damaged, defective, incomplete or incorrect product, please report the issue to support@dreep.in within 48 hours of delivery so that we can investigate promptly. This reporting period does not limit any rights or remedies available to you under applicable law.

Please provide:

Order number and product name.
A clear description of the issue.
Clear photographs of the product, packaging and shipping label.
An unpacking video, where available.

After verification, DREEP may arrange a replacement, exchange, return or refund depending on the circumstances and product availability.

Where DREEP accepts that the issue is attributable to DREEP, return shipping will be borne by DREEP.

Where reverse-pickup service is available, DREEP or its logistics partner will arrange the pickup at no charge to the customer.

Where reverse pickup is unavailable, DREEP will provide appropriate self-shipping instructions. Reasonable standard return-shipping costs approved by DREEP for a confirmed damaged, defective, incomplete or incorrect product will be borne or reimbursed by DREEP.

6. How to Request a Return or Exchange

To request a return or exchange:

Email support@dreep.in within 48 hours of delivery.
Mention your order number and the product you wish to return or exchange.
Explain the reason for the return or exchange.
Attach clear photographs of the product showing the original tags still attached, and of any damage or defect.
Wait for confirmation and return instructions from the DREEP support team.
Hand the product over for pickup, or send it as instructed, within 7 days of delivery.

A return is not considered approved merely because a request has been submitted.

Return requests are ordinarily reviewed within 2 business days.

Do not send any product to DREEP until you have received return approval and return instructions.

7. Return Pickup and Return-Shipping Costs

Damaged, Defective, Incomplete or Incorrect Product

Where DREEP confirms that the product received was damaged, defective, incomplete or incorrect, DREEP will bear the applicable return-shipping cost. Where reverse-pickup service is available, DREEP or its logistics partner will arrange pickup at no charge to the customer.

Approved Size Exchange

Where a size exchange is approved and reverse-pickup service is available at the customer's location, DREEP will arrange the reverse pickup free of charge.

If reverse-pickup service is unavailable for a size exchange, the customer may be required to self-ship the product using the return instructions provided by DREEP. In such a case, the self-shipping cost for the size exchange will be borne by the customer unless DREEP expressly confirms otherwise.

Other Customer-Initiated Returns

For other approved customer-initiated returns, including a change of preference where the product itself is not damaged, defective or incorrect, the customer will be responsible for the cost of returning the product to DREEP.

Where required, DREEP will provide the approved return address and shipping instructions.

8. Quality Inspection

All returned products are inspected after receipt.

A refund or exchange will be processed only after the returned product passes the applicable quality inspection.

DREEP may reject a return where:

The product has been used, worn or washed.
Tags have been removed.
The product was damaged after delivery.
The returned item differs from the item originally supplied.
Parts, accessories or required packaging are missing.
The product otherwise fails to satisfy the conditions of this policy.

Where a customer-initiated return is rejected after inspection, the product may be sent back to the customer, subject to applicable shipping charges.

9. Refunds for Prepaid Orders

Once an approved returned product passes quality inspection, the refund will ordinarily be initiated within 5–7 business days to the original payment method.

After DREEP initiates the refund, the time taken for the amount to reflect in the customer's account will depend on the customer's bank, card issuer, UPI provider or payment gateway.

10. Refunds for Cash-on-Delivery Orders

Where Cash on Delivery is available and has been used, an approved refund may be processed to the UPI ID or bank account provided by the customer.

Customers are responsible for providing accurate refund details.

COD refunds will ordinarily be initiated within 3–7 business days after the returned product passes quality inspection.

11. Shipping and COD Charges

Shipping is free on all prepaid orders delivered within India, so no shipping charge is deducted from the refund of a prepaid order.

Cash on Delivery orders carry an additional charge of ₹100 per order. This COD charge is non-refundable for customer-initiated returns.

The COD charge will be refunded where:

DREEP cancels the complete order.
An incorrect product was delivered.
The product was confirmed damaged or defective on arrival.
Refund of the charge is otherwise required under applicable law.

12. Exchanges

DREEP may allow an exchange for a different size of the same product, subject to:

The exchange request being notified by email within 48 hours of delivery, with photographs showing the product and its tags.
The product being handed over within 7 days of delivery.
The product satisfying the return-condition requirements of this policy.
The requested replacement size being available.

Where reverse-pickup service is available for an approved size exchange, DREEP will arrange the reverse pickup at no charge to the customer.

Shipping the replacement: free where the original order was prepaid. Where the original order was paid by Cash on Delivery, a charge of ₹100 applies to the replacement shipment.

DREEP does not ordinarily offer direct exchanges for a different product, design or colour.

Where another product, design or colour is required, the customer should return the eligible item in accordance with this policy and place a new order.

If the requested replacement size is unavailable, DREEP may offer a refund or another resolution as applicable.

13. Orders with a DREEP Rewards (Value-Based) Discount

This section applies to every product bought in an order where a DREEP Rewards discount was applied (₹100 off at ₹1,549+, ₹150 off at ₹1,990+, ₹200 off at ₹2,440+ or ₹250 off at ₹2,990+). Where this section differs from Sections 2 to 12, this section prevails for those orders.

13.1 Exchange

A product from a DREEP Rewards order qualifies for a size exchange where:

You notify DREEP by email at support@dreep.in within 48 hours of delivery.
You attach clear photographs of the product, with tags and packaging.
DREEP approves the exchange by email before you send anything back.
The size you need is available.
The product is unused, unwashed and has all original tags attached.

Shipping the replacement is free where the original order was prepaid. Where the original order was paid by Cash on Delivery, a charge of ₹100 applies to the replacement shipment.

If the size you need is not available, DREEP is not responsible for providing an alternative. In that case you may return the product for a refund under Section 13.2, provided it is in proper condition with tags on. This does not apply to the Black Beaded Tank Tops (see Section 13.6).

13.2 Return

A product from a DREEP Rewards order may be returned only for a valid reason, such as:

The product is damaged or torn.
The product is defective or incorrect.
Another valid reason that DREEP management accepts after reviewing your email.

To request a return:

Email support@dreep.in within 48 hours of delivery.
Include your order number, the product you wish to return and the reason.
Attach clear photographs of the product, packaging and shipping label.
Wait for written approval from DREEP management by email. A request is not approved merely because it has been sent.

13.3 Pickup, Tracking and Refund Timing

Once a return or exchange is approved, DREEP will arrange the pickup at no charge to you.
You will receive updates on the status of your return or exchange by email. You can also track it on the Track Return / Exchange page.
The refund is processed only after the product has been received at DREEP's warehouse and has passed quality inspection, using the timelines in Sections 9 and 10.

13.4 How the Refund Is Calculated

The refund is reduced by the additional discount you no longer qualify for.

DREEP recalculates the DREEP Rewards discount based on the value of the products you keep. If the products you keep no longer reach a DREEP Rewards level, or reach a lower level, the difference is deducted from the refund.

Refund = Amount originally paid − Revised payable value of the products you keep

The revised payable value is the price of the products you keep, minus any DREEP Rewards discount (and new-customer discount, if used) they still qualify for on their own.

Example A — one product returned, order drops below ₹1,549

You buy a Crop Tee (₹650), a Regular Tee (₹799) and an Oversize Tee (₹999). Cart value ₹2,448, so you receive ₹200 off and pay ₹2,248.

You return the Oversize Tee. The products you keep are worth ₹1,449, which is below ₹1,549, so no DREEP Rewards discount applies to them.

Revised payable value = ₹1,449

Refund = ₹2,248 − ₹1,449 = ₹799

Example B — one product returned, order stays above a lower level

You buy three Oversize Tees (₹999 each). Cart value ₹2,997, so you receive ₹250 off and pay ₹2,747.

You return one tee. The two you keep are worth ₹1,998, which qualifies for ₹150 off.

Revised payable value = ₹1,998 − ₹150 = ₹1,848

Refund = ₹2,747 − ₹1,848 = ₹899

13.5 Damage or Error Caused by DREEP

Where DREEP accepts that a product was damaged, defective, incomplete or incorrect because of an issue attributable to DREEP, the DREEP Rewards discount on the rest of your order will not be reduced because of that product.

13.6 Non-Returnable Products in a DREEP Rewards Order

Products listed as non-returnable in Section 4 remain non-returnable when bought in a DREEP Rewards order. The 13 Black Beaded Tank Tops can be exchanged for another size only if that size is available (Section 4.1); if it is not, no return or refund is available. Damaged, defective or incorrect products are handled under Section 5.

14. New-Customer 10% Offer and Refunds

Where a new-customer 10% code was used, the 10% applies to the products you keep. If you return part of the order, the refund is calculated on the amount actually paid for the returned products after the 10%, together with any DREEP Rewards adjustment under Section 13.4.

The 10% code cannot be reissued or exchanged for cash if the order is returned or cancelled.

15. Customer Order Cancellations

An order may be cancelled before it has been packed or dispatched by contacting support@dreep.in.

Cancellation cannot be guaranteed once processing has begun and an order cannot ordinarily be cancelled after dispatch.

Orders placed during certain flash sales, clearance sales or special campaigns may be non-cancellable where this restriction was clearly disclosed before purchase.

For an approved cancellation of a prepaid order, the refund will ordinarily be initiated within 24–48 hours.

16. Cancellation by DREEP

DREEP may cancel an order due to reasons including:

Product unavailability.
Quality-control concerns.
Incorrect pricing or product information.
Payment failure.
Suspected fraud.
Incomplete customer information.
Delivery restrictions.
Events beyond DREEP's reasonable control.

Where DREEP cancels a prepaid order, the amount received for the cancelled item will be refunded.

17. Statutory Consumer Rights

Nothing in this policy is intended to restrict or exclude any right or remedy mandatorily available to a consumer under applicable law.

Where any provision of this policy conflicts with a right that cannot legally be excluded or limited, the applicable law will prevail.

18. Customer Support

Returns & Refunds

Email: support@dreep.in

Business: DREEP

Address: F Residencies, Balewadi, Pune, Maharashtra 411045, India

Support hours: Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.

Please include your order number in all order-related communications.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Name: Shiladitya Ghosh

Designation: Partner and Grievance Officer, DREEP