For purchases made through www.dreep.in
This policy explains the conditions and process for returns, refunds, exchanges, cancellations and related delivery concerns for purchases made through DREEP.
1. Return Window
Eligible products may be returned when a return request is submitted within 7 calendar days from the date of delivery. A request submitted after the return window has closed may not be accepted.
2. Conditions for Accepting a Return
To qualify for a return, the product must:
- Be unused, unworn and unwashed.
- Be free from stains, perfume, deodorant, makeup, odour or damage.
- Have all original tags, labels and packaging intact.
- Be returned with the invoice or proof of purchase.
- Not have been altered, repaired or customised.
- Be in a condition suitable for resale.
DREEP may reject a return where the product does not pass quality inspection.
3. Non-Returnable Products
Unless the product delivered is damaged, defective or incorrect, returns or exchanges may not be accepted for:
- Products clearly marked "Final Sale" or "Non-Returnable".
- Products purchased during specified clearance or special-sale campaigns where this restriction was disclosed.
- Innerwear, lingerie, swimwear or hygiene-sensitive products.
- Customised or personalised products.
- Products damaged through misuse, improper washing or customer handling.
- Products without original tags or packaging.
- Free gifts or promotional items.
4. Damaged, Defective or Incorrect Products
Please inspect your order when it is delivered. If you receive a damaged, defective, incomplete or incorrect product, email support@dreep.in within 48 hours of delivery.
Include:
- Order number and product name.
- A clear description of the issue.
- Clear photographs of the product, packaging and shipping label.
- An unpacking video, where available.
After verification, DREEP may arrange a replacement, return or refund depending on product availability and the circumstances.
5. How to Request a Return
1. Email support@dreep.in within seven days of delivery.
2. Mention your order number and the product you wish to return.
3. Explain the reason for the return.
4. Attach photographs where the item is damaged, defective or incorrect.
5. Wait for confirmation and return instructions from the DREEP support team.
A return is not considered approved merely because an email has been sent. The request must be reviewed and accepted by DREEP.
Approval to Request a return takes an average TAT of 48 working hours.
6. Return Pickup and Self-Shipping
Where reverse-pickup service is available as per courier service, DREEP or its logistics partner will arrange collection from the original delivery address. Please securely pack the correct product with all tags, packaging and invoice or order details.
Where reverse pickup is unavailable, you may be asked to self-ship the product to the return address communicated by support. Do not send products to the registered address without first obtaining return approval.
7. Quality Inspection
Returned products are inspected after receipt. A refund or exchange will be processed only after the item passes quality inspection.
DREEP may reject a return where:
- The product has been used, worn or washed.
- Tags have been removed.
- The product was damaged after delivery.
- The returned item differs from the item originally supplied.
- Parts, accessories or packaging are missing.
- The product otherwise fails to satisfy this policy.
Where a return is rejected, the product may be sent back to the customer, subject to applicable shipping charges.
8. Refunds for Prepaid Orders
Once the returned product passes quality inspection, the refund will ordinarily be initiated within 5–7 business days to the original payment method.
After DREEP initiates the refund, the time taken for it to reflect depends on the customer's bank, card issuer, UPI provider or payment gateway.
9. Refunds for Cash-on-Delivery Orders
Where Cash on Delivery is available and used, the refund will be processed to the UPI ID or bank account provided by the customer. Accurate refund details must be supplied.
COD refunds will ordinarily be initiated within 3–7 business days after the returned product passes quality inspection.
10. Shipping and Handling Charges
Original shipping, handling, COD or convenience charges are generally non-refundable. These charges may be refunded where DREEP cancels the complete order, an incorrect item was delivered, a product was confirmed damaged or defective on arrival, or refund of the charge is otherwise required by law.
11. Exchanges
DREEP may allow an exchange for a different size of the same product, subject to the request being made within 48 hours of delivery, the product passing quality inspection and the requested size being available.
DREEP does not ordinarily offer a direct exchange for a different product, design or colour. Where another product or colour is required, return the eligible item and place a new order. If the requested size is unavailable, DREEP may offer a refund or store credit, as permitted by law and agreed with the customer.
12. Return Handling Fee
A return-handling fee of up to ₹100 may be applied only in limited circumstances where unusual, excessive or repeated return activity indicates misuse of the return facility. It does not apply automatically to every return.
Where applicable, the customer will be informed before the return is confirmed. A customer who believes the fee was applied incorrectly may request a review through support@dreep.in.
13. Order Cancellation by the Customer
An order may be cancelled before it has been packed or dispatched by contacting support@dreep.in. Cancellation is not guaranteed once processing has begun and an order cannot ordinarily be cancelled after shipment.
Orders placed during certain flash sales, clearance sales, campaigns or special promotions may not be cancellable where this was clearly disclosed. For a successfully cancelled prepaid order, the refund will ordinarily be initiated within 24–48 hours.
14. Address Changes
A shipping-address change may be requested before dispatch and is subject to logistics serviceability, revised shipping charges where applicable, and the order not having been packed or handed to the courier partner. Once dispatched, the address may not be changed.
DREEP is not responsible for delivery failure caused by an incomplete or incorrect address supplied by the customer.
15. Order Cancellation by DREEP
DREEP may cancel an order due to product unavailability, quality-control concerns, incorrect pricing or product information, payment failure, suspected fraud, incomplete customer information, delivery restrictions or events beyond reasonable control. Where DREEP cancels a prepaid order, the amount received for the cancelled item will be refunded.
16. Delivery Timelines
DREEP delivers to serviceable locations within India. Orders are ordinarily processed within 1–3 business days and generally delivered approximately 5–7 business days after dispatch, depending on location, courier serviceability, weather, public holidays, sale-period volumes and other operational conditions.
The estimated delivery date displayed at checkout or in an order communication is an estimate and not an absolute guarantee. Delivery charges, where applicable, will be displayed before payment.
17. Split and Failed Deliveries
An order containing multiple products may be delivered in separate shipments where items are stored at different locations, have different availability dates or separate delivery timelines.
Delivery may fail because of an incomplete address, incorrect phone number, customer unavailability, restricted entry, failure to provide an OTP, failure to pay a COD amount or repeated refusal to accept the shipment. Additional shipping or re-dispatch charges may apply where the failure was caused by incorrect customer information or repeated unavailability.
18. Customer Support
Returns and Refunds Contact
Email: support@dreep.in
Business: DREEP
Address: Balewadi, Pune, Maharashtra, India
Support hours: Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.
Please include your order number in every order-related communication.