Delivery information for orders placed on www.dreep.in
This page summarizes how we ship and deliver orders. It works alongside our Return & Exchange policy, which covers reverse pickups and return shipping.
Delivery Timelines
DREEP delivers to serviceable locations within India. Orders are ordinarily processed within 1–3 business days and generally delivered approximately 5–7 business days after dispatch, depending on location, courier serviceability, weather, public holidays, sale-period volumes and other operational conditions.
The estimated delivery date displayed at checkout or in an order communication is an estimate and not an absolute guarantee. Delivery charges, where applicable, will be displayed before payment.
Shipping and Handling Charges
Original shipping, handling, COD or convenience charges are generally non-refundable. These charges may be refunded where DREEP cancels the complete order, an incorrect item was delivered, a product was confirmed damaged or defective on arrival, or refund of the charge is otherwise required by law.
Split and Failed Deliveries
An order containing multiple products may be delivered in separate shipments where items are stored at different locations, have different availability dates or separate delivery timelines.
Delivery may fail because of an incomplete address, incorrect phone number, customer unavailability, restricted entry, failure to provide an OTP, failure to pay a COD amount or repeated refusal to accept the shipment. Additional shipping or re-dispatch charges may apply where the failure was caused by incorrect customer information or repeated unavailability.
Address Changes
A shipping-address change may be requested before dispatch and is subject to logistics serviceability, revised shipping charges where applicable, and the order not having been packed or handed to the courier partner. Once dispatched, the address may not be changed.
DREEP is not responsible for delivery failure caused by an incomplete or incorrect address supplied by the customer.
Return Pickup and Self-Shipping
Where reverse-pickup service is available as per courier service, DREEP or its logistics partner will arrange collection from the original delivery address. Please securely pack the correct product with all tags, packaging and invoice or order details.
Where reverse pickup is unavailable, you may be asked to self-ship the product to the return address communicated by support. Do not send products to the registered address without first obtaining return approval. See our Return & Exchange policy for full return conditions.
Customer Support
Shipping & Delivery Contact
Email: support@dreep.in
Address: Balewadi, Pune, Maharashtra, India
Support hours: Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.
Please include your order number in every order-related communication.